A security deposit serves as a means to replace or fix something in you unit that was damaged, lost or stolen

As per RSS policy, your subscription fee payment should be paid before 5th of the month. This is required to ensure that the Property owners and Facility management companies get their fees on time each month, without any delays.

We try our best to accommodate your preferred date of move in to be your confirmed moving in date. However, it also depends on the time taken for profile and document verification. Hence, once your verification process is completed, we request you to select your confirmed moving in date again from the list of available slots. A subscriber can move in when the state of apartment is confirmed, payment is made and the subscription agreement is signed.

You can move out at the end of your subscription period after all outstanding have been cleared, if any and at any time subject to company policies.

You would be required to pay for replacement.

In case of non-payment by the due date. RSS charges a late payment fee of N3k per day till the date the dues are cleared. Non-payment of subscription fee post 5th of every month for the duration of the term would result in a breach of terms and the subscriber would be required to vacate the premises immediately. These charges are levied in order to encourage subscribers to pay by due date. This is also to avoid financial inconvenience to owners and facilitate payment of subscription fee to owners by RSS, on time.

Do I get a refund?

Any unpaid subscription fee and utility payments will be deducted from the security deposit. In case of any damage to the property or furnishings, charges for the same will be deducted from the security deposit. RSS will refund within 14 days of subscriber move out

Subscription fee can be paid upon identification of a property of choice and subsequently on the agreed due date. A subscriber can make payment of subscription fee depending on the payment option chosen e.g. monthly or quarterly, after your agreed contract start date as stipulated in your agreement/ and subsequently at such time on or before your due date.

Yes, you can cancel your subscription. At the point of cancellation of the subscription, the subscriber shall be forfeiting the security deposit.

No, you do not get a refund except for the instances mentioned above.

Apartment switch within the same property will require a top up of existing subscription fee/security deposit or a top down depending on the unit you are moving to. However, a transfer to another property signifies termination of your existing contract; you will forfeit your security deposit and be required to commence a new booking.

You are allowed to host a guest for not more than 3 days, after which you will be in breach of our policy.

It depends on the property. There are certain properties where pets are not allowed, in which case, you cannot keep a pet. However, in properties where pets are allowed, you are required to sign our pet policy and adhere to our pet policy and pay the refundable 50k. Pets are only allowed in the properties with profile that states “Pet Friendly” filter on the listing on the platform. RSS will not be liable for the upkeep or responsibility of the pet or in the event any liability, damage/ harm is caused to any co-subscriber or co-subscriber’s pet. Also, the owner of the pet will be liable to bear the cost of any liability or damage caused to any co-subscriber, neighbors, guest or the property due to their pet.

the security of our subscribers is important to us. In other to safe guard the lives and property of our subscribers and clients, subscribers are advised to be security conscious whilst the company has entrusted and outsourced the security of the properties to professional, reliable and reputable security companies.

In the event of a theft, vandalism, and/or burglary, you'll need to contact the police as soon as possible. You can engage our Facility manager to assist with aiding the process.

In the case of theft or loss of any furnishing or appliance or furniture in the property, the subscribers staying at the scheduled premises at that point of time shall be held responsible. The subscriber have the right to report such theft to the security of the property or to the appropriate authority for investigation.

A reasonable sum shall be deducted from the security deposit of subscribers towards compensation of the loss/ theft and damage or an amount as mentioned in cancellation & refund policy. In case the recovery amount exceeds the security deposit, the subscribers shall be liable to pay the amount.

For general maintenance RSS may keep a copy of the keys of your house. And for shared houses, RSS may show houses to other subscribers hence, we advise existing subscribers to keep your valuables locked inside their respective apartments/rooms or cupboards and never leave them unattended to in open places.

We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.

Every subscriber is obligated to pay an Eviction Security Deposit of Two Hundred Thousand Naira (N200,000.00) only or one-month subscription fee equivalent- whichever is higher in value which shall be refundable only after the effluxion of the term or termination of the agreement and the successful handover/vacant possession of the property to the Legal Representative or property owner without any delays, hold over or continuous possession by the subscribers. Any breach of any term of the agreement or other clauses with regards to termination or the handover of vacant possession of the property, he/she shall forfeit the eviction security deposit and deployed to the recovery of premises.

This is the date when all subscribers are obligated to promptly make payment of all statutory fees which includes the subscription fee, service charges and all other fees on or before the 5th day of every month for the duration of the term. Where the subscriber fails to make payment, it will disrupt services, which we recommend against.

RSS provides Digital Agreements in case you require any physical agreements to be printed and downloaded by the user/subscriber or sent via email.

Your Subscription agreement term is 12 months. Your stay duration of 12 months would be calculated from your subscription fee start date which is also included in your agreement

Your onboarding experience extends to the day you intend to move in or move out. Our experience officers will help facilitate your move and will also conduct a move-in inspection and provide you with a document which you are required to execute after the inspection. The experience officers will contact you so you can coordinate with them on the day you’re moving in.

A subscriber is mandated to inform RSS of any changes to their job status, this will ensure our verification data is up to date

The applicable notice period is 7 days. Keeping the notice period at 7 days allows us to fill the house before you move out and ensure your homeowner keeps getting their subscription fee. In case you move out before the notice period ends, you will forfeit your security deposit.

Every subscriber is obligated to give consent to the legal representative to request a credit search or obtain the credit report of the subscriber and shall have or/and exercise the right to report and publish the name and relevant details of the defaulting subscriber to the licensed credit bureau.

Painting charges are applicable at the time of move-out. SST offers you a freshly painted house at the time of move-in. Painting charges are deducted from your security deposit at the time of Move-out

RSS carries out verification on every prospective subscriber in the form of credit worthiness, sustainable source of fund and guarantee from a guarantor.

when a subscriber defaults, the following processes will be initiated against them:

1.) The defaulter's guarantor will be contacted
2.) The defaulter’s employer will be contacted
3.) The defaulter will no longer be eligible to subscribe our listed properties from RSS in the future
4.) The defaulter's information will be reported to the credit bureau.
5.) The defaulter will be denied access to power, water, and other provided services
6.) The defaulter will be denied access to the property.
7.) The eviction process would be initiated against the defaulter

RSS collects a security deposit and holds it in escrow.

No, it is different and contingent on the agreement signed between the parties which is binding.

depending on the arrangement, you will be receiving a subscription fee or any such monies due and payable on a pre-arranged date or between 24- 48 hours after receipt of payment from subscribers

RSS can manage your property in the event that is agreed- Your property is managed by the facility management arm of RSS called RS2. In the event where RSS is not the facility manager of the property, the property shall be managed by facility managers of your choice and so appointed.

Subscription fee for your property is determined by on going rate of the area, the type of property, amenities provided.

Move in and move out is handled primarily by our able and friendly facility managers who will welcome and get you settled in or assist to help you move out.

Legal and representation is handled by RSS internal and external lawyers.